Software Developer (bespoked solutions)

• Developed software to allow for automated deployments, while reducing time spent by a factor of one hundred.
• Designed solutions to generalized problems, such as backing data up via git, and moving data between different accounts.
• Acted as technical and operations lead.
• Wrote and maintained a Ruby SDK that was capable of accessing all 60 of our services.
• Wrote and maintained Account Continuous Integration which allowed for our customer catalogs to be built into a CI pipeline.
• Developed software to allow for automated deployments, while reducing time spent by a factor of one hundred.
• Designed solutions to generalized problems, such as backing data up via git, and moving data between different accounts.
• Acted as technical and operations lead.
• Wrote and maintained a Ruby SDK that was capable of accessing all 60 of our services.
• Wrote and maintained Account Continuous Integration which allowed for our customer catalogs to be built into a CI pipeline.
• Trained the team on the usage of docker, git, ruby, teamcity, devops theory, and CI/CD principals.

Technical Support Lead

• Lead a small team of dedicated application engineers through tickets and day to day operations for a single large company.
• Established procedure on new and existing daily process.
• Developed several design architectures that allowed other employee's to build monitors and alerts.
• Provided escalation support for tier one employees.
• Designed a ruby SDK for interacting with our products in a universal manner.
• Batch repaired millions of records for hot fixes and production issues.
• Designed several tools for bulk processing of customer assets.

Application Support IV

• Maintain day to day operations on the general support team.
• Assist others with completion of their work.
• Mentor and tutor as needed.

Sr Support

• Provided tier one escalation and support.
• Participated in the on-call rotation.

Sr Application Support

• Maintained operational state of our hosts.
• First tier support for incoming customer issues.
• Participated in break fix work in production.

Lake Washington Technical College